Waiting for my money for 6 weeks already

How Ridiculous Vodacom Fly Red (Royal Travel in Durban) has been. I cancelled flights that I had booked with them on 7 May and to date have not received my money. Eventually today I speak to a manager after multiple discussions with a consultant only to be told that Emirates have rejected my refund due to new refund rules on their end. This is the absolute worst customer experience ever. So now they need to submit my refund from the start again. So much for Vodacom Red clients getting good customer service.