treated with contempt by Royal tent

In July my mother collected an order for Phoenix chairs she ordered from Royal Tent. the Chairs were used garbage. When she inquired from the guy at the Polokwane store, she was told to contact the JHB office as that is the place where she ordered the chairs from.

In August I emailed Jane pictures of the chairs, she promised to look into the issue. she was kind enough to respond to emails and whats-apps my mother sent her. After two weeks and no update from Jane we learned that she is on leave. following this i forwarded Dave the email communication between myself and Jane. He did not even bother to respond to any of the emails, not even an acknowledgement of receipt of email, nothing, just dead silence.

My mother visited the Braamfontein branch in September 2017, where she was told to write a letter, which we did write and email to Dave. once again he ignored the email. towards the en of September, i phones the number that was on the website, Dave answered and seemed to be informed about what was going in. he promised to get back to me which he didn't. From late September to mid November i would call Dave once a twice a week asking for an update on the complaint. in November he stopped taking my calls.

last week i posted a review of goods received and it was the first time I got a response from Dave with an apparent response from head office. the email only shows Dave's information, no email or phone number or even a name of any one from head office. the 'alleged email from head office said my mother was supposed to contact head office when she couldn't get hold of Jane or Dave. I have checked their website, there is no contact number for head office, there is no mention of any return policy.

this is the type of treatment we have had to put up with. absolutely unacceptable.