Worst Moving company ever

The worst moving company ever. The company paid them in full. They were suppose to deliver on the 31st and never showed up. Today on the 1st of November I find out they use external contractors for moving. Till this minute I am struggling to get my furniture delivered. Now they guilt trip me as the customer because they were not on time because the driver overslept and they still have a delivery in Cape Town. They expect me to drive over mountain at night just so they can deliver when they arrived, while I had to make living arrangement. Who's fault is that? Also, no communication during the whole process. Absolutely pathetic.