Royal Realty: Terrible customer experience

This agency is not professional at all. They do not bother to respond to calls or emails. I have been waiting for payment for water, lights and utilities since April 2024. The tenant moved out at the end of March and I am the one chasing them and following up on the final payment. The last I was informed that payment was delayed because the principal was off sick - that was 3 weeks ago. I have had a terrible experience and would not recommend the agency to anyone. The sales team is great but the admin and follow through is dismal. They charge an admin fee of 10% of the rental, but I was the one doing all the calling and emailing and texting following up on payments. They seem to take the side of the tenant and not the landlord. I cant wait to get the payment due to me and to end the relationship. It has left a sour taste in my mouth.