KT
Keegan T

1 reviews | Active since May 2013

07 Dec 2021, 00:26

Horrific Experience. Started with this company trying to kill my dog and ended up with *****t. Go anywhere else.

I had a horrific experience with this service provider. A few months ago I booked through the Royal Paws Grooming Service (royalpawsgrooming.co.za). I booked a "Style Me" package for my husky. I was promised that I that my dog would be looked after and this looked like a reputable brand.

After the Grooming Service arrived they washed my dog and hand dried him (No idea why they did not have access to any drying services especially seeing as he is a long haired dog). After they had left my dog walked inside and collapsed on his bed.

The next four days we had to take care of him and carry him outside to pee/poo. It later turned out that this company gave him some form of sedatives to probably make their job easier. Firstly this is ******* and secondly on the call after explaining the issue with my dog this bull**** company had the audacity to tell me that my dog is old and that is probably the problem. So they knew that giving my dog sedatives could have issues but they did it anyway.

After they left it turned out they were ******* as well as they took with them my dog harness. I had to call and get them to hand it back.

After spending around R2000 getting assistance for my dog through Vets and blood tests which prove that there is foul play here. They have the audacity to now put through a request through to the debt collectors for the R320 they want for what? Trying to kill my dog.

This was by far the most horrific event that I've ever experienced with animal grooming.

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Replies (1)
KT
Keegan T's update07 Dec 2021, 08:14
Reviewer Update
*forgot to mention, our dog was literally paralyzed for four days. He was unable to move on the first day and gradually was able to move by the fifth day. The entire first day he was constantly trying to move his front paws and would howl in pain*.

Malcolm was also hell to deal with. What a horrible bunch of people.