AN
Amanda N

1 reviews | Active since Feb 2013

08 Jun 2021, 18:17

Service was so bad

My partner & I were booked at the Royal Palm from the 1 June to the 6 June at our favorite hotel for some time away. Little did we know the service will be far from what we usually get. First we were at room 404 and we moved because the curtains were hanging loose on the sides and they had blood. We reported it and were moved to room 414. We got to our new room & the toilet was making a noise after flushing, the TV was not working. That evening someone had to come and fix the faults. One of the nights I ordered still water and it arrived 45minutes. The other night I wanted to order the passionate cheese cake and was told there was no cake not even cake of the day. They only had ice cream and fruit ****tail. One breakfast there was no salmon & croissants and was told it was finished. The next breakfast our food arrived in bits & pieces as the waiter kept forgetting our things we ordered. On the day of departure we asked for the porter at reception which arrived after 30minutes, by that time my partner and I started taking our luggage down to the parking lot on our own. We were hoping to return for anniversary in August but not so sure anymore. The Royal Palms used to be the best hotel but the service has dropped drastically.

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