Royal palm hotel durban

Online booking never works,when you call to report that, the manager on duty said I must just come through and book. Checked in on Wednesday 20 October, upon arrival I was told I need to pay an additional R1000 deposit which will be refunded upon departure. No deposit policy mentioned prior to this. I paid the deposit when I checked in. Once I checked in, I ordered room service to which I was served a raw pizza. Which was replaced with a dry chicken sandwich which was inedible. I asked for wine glasses and was charged an additional R50 rental for the glasses. Checked out Thursday morning before 9am and manager on duty said the R1000 deposit will only be refunded two days later. It’s not been a week and I still have not received my deposit back with the response being “well everyone else received their deposit back.” I then checked with my bank and was assured there was NO issues on my side. I’ve been promised to be kept up to date and still no word from any staff or manager unless I call them and usually ok hold for 15-30mins at a time . From Check in staff to management, there needs to be training as NO one is on the same page. Awful awful experience from check in until now. No proper deposit policy in place and their kitchen really needs to undergo new management. I do not recommend this hotel at all. Unhelpful staff and I would never usually post a bad review before speaking to management but I am not getting any assistance from any avenue.