poor service,staff lacks sense of urgency,

Friday the 13 i was checking in at the royal palm hotel with my two friends ,we got the at around 14:20 our room was not ready and they told us to wait .we decided to go to the mall to shop around came back after an hour and they said we must again wait .the service alone was very bad,the receptionist wasn't even sorry we waited for an hour and half to check in,again after checking in i personally asked if they can arrange something special for my friend flowers and chocolate and we will pay for it details where taken down and they didn't even bother to contact me.Again we were 3 in our room they placed two bottles we requested another bottle as it is a 3 bedroom but they never gave us another bottle of water.on the day of checking out i asked for a bottle of water and i was told am supposed to buy it,as a client who is staying in their hotel.i am not happy with their service i will never advice or do word of mouth nor visit that hotel again.