Pathetic service from Royal Palm hotel in Umhlanga

Our booking was cancelled last minute leaving us totally stranded as hotels in durban, specifically umhlanga are fully booked. I contacted the hotel manager Allan Pillay who was exrremely unhelpful and passes the blame onto Agoda bookings. I will highly recommend any business person traveling to durban for business or leisure not to use this pathetic hotel. They have left us completely stranded with no where else to stay for Christmas. They obviously take only care about money and not customer satisfaction.