HORRIBLE SERVICE!! Royal Palace

It's been a bad two months since I bought a Patio Sofa Set on your online store Royal Palace for R14 999. Unfortunately, they said it would take seven days to reflect payment and 3 to 5 days to deliver, and to this date, we are still waiting. We have been calling without an answer from your company; I discovered it did not work adequately because you promised me a service. There has been a lack of customer satisfaction to this day. Your Whatsapp chatbox doesn't work; your number *** (its straight voicemail) & *** (line gets disconnected) your Whatsapp chat is useless. I understand consumers are entitled to expect a service to be carried out with due care and skill and fit for the purpose it is acquired). As you can see from the problem I have described, the service performed could not be reasonably considered reasonable quality. To resolve the problem, I would appreciate it if you could refund the amount paid to your company as trust has been lost and there is no service. I look forward to your reply and a resolution to my problem and will wait until 7 days before seeking help from Consumer Protection. Please get in touch with me by phone at (+***8)