Bad Response from Hotel

I forgot my earrings on the vanity top in the bathroom on the morning of my check out. I called the hotel and spoke to a lady called Katlego shortly after 10h00, which is their official checkout time to alert them of the earrings. they promised to check with housekeeping and feedback. after 30 mins I received a call from Jessica at the hotel and she told me that I did not pay my bill because they had not reconciled their invoices, which is their problem. I promised to pay as it was a fair thing to do, but no mention was made about my earrings. I alerted her as well, and she promised to call back. 7 hours later I called again and spoke to a gentleman called Thapelo, and he assured me to investigate and call me back. the following day he called to tell me that the shifts have changed and he will follow up. Jessica called 3 times to remind me about payment, and never bothered to give feedback about my loss. A five star hotel should pride itself with good service and feedback, but Royal Marang Hotel only expressed interest in collecting payment with very little regard for customer service. I'm really disappointed with the shoddy service received from the magnificent 5 star establishmen