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Royal Funeral Services, we had very bad experience with this company. A year ago I had to add a member under my policy. They asked me to bring ID documents for the member and which I did. On a monthly basis I was making sure the payment goes through. Never skipped a payment. Only to find out yesterday on the 26th of October 2022 that Royal never added that details of the member when we were filing the claim. They requested proof that I visited the branch to submit the documents. The Royal branch I’m referring is situated in Soshanguve Block TT. The consultant was so rude when trying to figure out what could have happened. I had to phone their head office and spoke to someone ( I forgot her name, but who also referred to herself as manager of that branch). She promised to come back to me within two to three hours to investigate. She never came back to me. My mother also went to probe on this issue , she found two more customers complaining about the same issue. Also, I realised that Royal never send any documents or contract to prove that i have policy with them even though there’re debit order from my account on monthly basis. I’m so frustrated regarding this whole thing. I can’t afford to bury the deceased due to bad experience from Royal. This means its my fault on an *********** representative who did not do their job then their clients has to suffer, they don’t not take accountability of their actions. They do not value or sympathies with clients. They should have told us that we were not supposed to add extra members. I would have opted for another company. Bad service from Royal Funeral SA friend the deceased needs to be buried, they must check their cameras.