Failure to refund since last year (27/06/2014)

I signed a contract of purchasing a product from Royal Crown. Their three debit orders of R1500 went through for three consecutive months. The total amount that I had already paid was R4500. On the 27 June 2014 I sent Royal Crown email to [Email Removed] to cancel my contract with them due to financial crisis, but I have never received a respond to my email, then on the 14/07/2014 I decided to forwarded the same email to [Email Removed] but still I never go any respond until I made a follow up with a email on the 22/09/2014, and that is when they responded saying that \Refunds are paid 90 days after cancellation."Then I waited more than 90 days after cancellation"