Royal Security Contract Ended 2015. Debit Order reinstated in 2016 - Royal Security Incompetence to the extreme!!!!

<p>On the 25 Feb 2015 I sent a letter to cancel my monitoring contract with Royal Security / Royal Alarms. Rakesh, the person processing the request advised me that they need to come to my residence & collect the radio transmitter. I advised him that my mom is there & he may collect the radio transmitter anytime during the day. Royal Security did not come & collect the radio transmitter from my house. For those of you that are not aware, the radio transmitter is situated in the ceiling, hence i could not come home everyday and go up to the ceiling to check if they collected their property from my residence.</p> <p> </p> <p>In November the licensing fee was due. Royal Security ran a scan on all active devices to debit clients for their annual licensing fee. My device which was not collected from my residence was picked up, I was debited for the annual licensing fee & my debit order was reinstated.</p> <p> </p> <p>I called the company & queried this. I explained to them that my contract was cancelled & notification was sent through with the cancelation letter. Nadia from Royal security investigated & responded saying that they do not have the cancellation letter. I then told her that for the contract to have been cancelled, which it was, they had to have had the letter to initiate the cancellation.</p> <p> </p> <p>She then stated that she needs me to provide her with the letter. I told her that this was preposterous & I don’t have the letter. anyway i managed to find the letter and handed it over to the company on the 20 Dec 2016.</p> <p> </p> <p>I was then contacted by Shanaz & she confirmed that the refund will be done before the festive season break, I have tried numerous times since returning to work & Shanaaz is never available or goes to lunch & then proceeds to go home from there. </p> <p> </p> <p>I was called by Shanaz yesterday & she informed me that her Director needs to Authorise the payment before she can do my refund, really you need a director to approve a R500 refund which I am due because of their own incompetence!!!</p> <p> </p> <p>Im still waiting. Anyway to those of you that intend joining this company. I highly suggest that you refrain from doing so.</p> <p> </p> <p>Not only are they simply *********** with running a business they also need to come up with more believable excuses!!!</p>