Royal Alarms incompetence.

We had an armed ******* at home and due to the sheer incompetence of Royal Security the damage to our property and injuries to my 73 year old dad and my husband were much more than they should have been. Response vehicles 2minutes away were dispatched 12 minutes too late and that too only after a neighbour called. The control room are inefficient as they received a signal, called our home, perpetrators answered and did not give a challenge code or password and still nobody dispatched a vehicle. Thereafter the manager made promises on behalf of Royal alarms because he says they have "messed up". A week later and now the manager is absolving themselves of any responsibility and the person who "messed up" is back at work putting other peoples lives at risk. The person clearly needs traiming.The manager also says that they dont promise a quick response time of 2minutes even though the consultant assures you of this when they want you to sign up. We have since tested the alarm and even the neighbours have and the *********** staff just dont ask for the challenge code or password. A guard was stationed for 4 nights at our residence with no flashlight and almost dead cellfones. I mean really. Is this what we pay for. Safety has been compromised at our home and Royal Alarms keep promising people what are obviously blatant lies!!!