Unhappy with Roxsure Service

<p>A couple of weeks ago I was caught up in the heavy storms in Johannesburg. My vehicle stalled in rising water and it was later determined by BMW directly that the vehicle is completely water damaged. BMW sent me quote that the total damage amounted to 379k. Roxsure had then sent an assessor who agreed with BMW's assessment. The vehicle was then towed from the BMW dealership and it was the last ive seen it. I submitted the claim to Roxsure and been given the run around for the last few weeks. No feedback other than, "I have to speak to my manager". I had contacted Roxsure to get a quote for my wife's Audi A1, and they gave me a monthly premium of R3700 per month which is ludacris. In all the years that I have been insured, I have never claimed. So my claim free status equated to a R3700 quote on an Audi A1. When queried, I was told that I have a written off vehicle on my profile. This was not communicated to me by any party. And there is no way that I would allow a 379k repair to be conducted on a water damaged vehicle. When speaking to Shadrack from Roxsure, ive now been told his manager is investigating. He assured me on feedback from hi s manager twice already with no feedback as yet. If a vehicle has been assessed, a quote given, and a witten off vehicle claim been put on my profile. Shouldnt i be paid out and the bank settled?. I am very disappointed with this level of service, being a loyal, claim free client for a number of years. BMW repair quote attached. What is Roxsure going to do about this?. Its more than the vehicle is valued</p>