Prejudice and abuse at Rowlands Fashion Kenako Mall

Hi there

I have a complaint regarding the service I received at Rowlands Fashion in Kenako Mall.

I went to your branch in Kenako Mall to inquire about my lay-bye. I informed the coloured lady (slender and with thick black braids) that I am behind with payment.

I asked her when is the account due and what are my alternatives since I am behind. She looked at my lay-bye receipt and shouted " you haven't paid, you haven't paid, you have to settle this account in this month". The way she was yelling at me as if she is chasing out a demon, the customer who was in the shop turned and looked our way. I politely explained to her that I know I am behind I just need her to inform me about the alternatives I have. She repeated that I have to settle the balance. I was behind because of my health, medical aid was used up and I had to pay the hospital. When she shouted I could not continue asking, I do not know her, it was my first time seeing her at that shop (I am used to the kind coloured lady who is not slender)

I was expecting her to explain to me the options that are available and to advise me because that is what a service person does. I was not expecting to be yelled at and told that I haven't paid, that was embarrassing. This is my first transaction with your shop and to get such horrible treatment was debilitating. She was shouting as if she is chasing out a demon. I am still appalled.

I went to my colleague who does lay-bye regularly and she told me that usually the people at Rowlands will give you numerous options if you are behind on your la-bye and the balance is due. I did not take my time to go to your shop to experience prejudice.I do not know if this will affect my health negatively. My medical aid is used up already. My dignity and my health are worth more than that balance /those boots.

I am logging this complaint against her and I need assistance regarding my lay-bye