DO they NOT CARE or did they forget why they started in the first place?

My album release was scheduled for release on the 2nd of february 2026. I had submitted it on the 16th of January. I waited patiently for the release which then quietly got released on the 12th of February. Whe viewed in music stores, It showed as released in 2013. Though all my information submitted was correct. No where did it state 2013. RouteNote's employee Johanna did not read my read my request and told me to view information. She or RouteNote has never returned my messages with any updates, just the generic message. I can't do anything. Delaying my progress on may album to be entered as a new release or to be marketed as a new album. I have waited years before releasing my own albums apart from my collaborators. This stopping my progress and it is clear and evident whether I am a free or paying customer. No customer is treated as equally important! This terrible from such a renowned service company!!!!! And I feel details of the company's lack of service or incompetence of their employees do not interest me. I want answers and why they do not treat clients who spend years building a product they are proud of, Only to have it get stunned by people and company who does not value the hard work of the artist!!! DETAILS! DETAILS People!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am tired of companies who loose the vision as to why they started... I feel that RouteNote has lost their heart to support their artists!!! If there was ---- stars theywould get minus 10 for lack of support. Their support messages is Non existent or just redundant!!!! it's Hard to get in, once they have your album. It feels like they don't care!!! What a shame !!