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Chanel C
1 reviews | Active since Mar 2023
17 Feb 2025, 18:13
Rototank PMB KZN
Whatever you do - DO NOT BUY ANYTHING from the PMB KZN branch!! It's the WORST service I have received in my entire life! They were quick to sell me a more expensive kit than what I was interested in, but the delivery thereof was incomplete. It's been 2 months now and I am still waiting for the balance of my order. Every time I follow up I get told the order will be delivered the next day or next week! I am at the point where I want to go to the police station to open up a case of theft against them. They just ***** your money. They never even offered to reimburse me. STAY FAR, FAR AWAY!!!
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Chanel C's updateReviewer Update
18 Feb 2025, 13:22I would like to change my rating to at least 4 stars. I went onto the website last night and laid a complaint about the poor service I received. Within an hour I was contacted by the regional manager who apologised profusely and advised that the balance of my order will be delivered today. He phoned me this morning and kept me appraised and apologised again and said that the matter will be investigated further as I had every right to be angry. He said the turnaround time should be roughly 7 days...definitely not 2 months. I was even contacted by the national brand manager and she also personally apologised for their poor service.
I am pleased to report that I received my full order this afternoon and I even got a free drinking water tank to say sorry.
Thank you to all involved for resolving the matter so quickly. It is MUCH appreciated.
I am pleased to report that I received my full order this afternoon and I even got a free drinking water tank to say sorry.
Thank you to all involved for resolving the matter so quickly. It is MUCH appreciated.
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Chanel C's update18 Feb 2025, 13:22
Reviewer Update
I would like to change my rating to at least 4 stars. I went onto the website last night and laid a complaint about the poor service I received. Within an hour I was contacted by the regional manager who apologised profusely and advised that the balance of my order will be delivered today. He phoned me this morning and kept me appraised and apologised again and said that the matter will be investigated further as I had every right to be angry. He said the turnaround time should be roughly 7 days...definitely not 2 months. I was even contacted by the national brand manager and she also personally apologised for their poor service.
I am pleased to report that I received my full order this afternoon and I even got a free drinking water tank to say sorry.
Thank you to all involved for resolving the matter so quickly. It is MUCH appreciated.
I am pleased to report that I received my full order this afternoon and I even got a free drinking water tank to say sorry.
Thank you to all involved for resolving the matter so quickly. It is MUCH appreciated.