HR
HANSIE R
1 reviews | Active since Aug 2009
29 Jul 2023, 14:28
Never again will use Roto Tank
I have ordered a rototank combo online through www.rototank.co.za on the 5th of July 2023 and still today the 28th of July 2023 they still haven't delivered my order. I will never recommend that anyone should place an order through rototank. I have to constantly call and whatsapp to find out where is my order and still i cant get a proper answer from them. If you really looking for a water storage containers rather look at JoJo tanks or Eco tanks from Builders atleast you will not wait so long for a delivery. One would think a big company like rototank would deliver on time and communicate to there customers better.
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Rototank's replyOfficial
29 Jul 2023, 15:26Hi Hanse,
I have contacted the regional Manager and requested he assist you asap with your order and communicate directly to resolve the delay, I apologize for the inconvenience and the slow delivery, unfortunately the recent water troubles experienced in your region led to a higher-than-normal increase in demand. This is not an excuse from our side, just an explanation of the longer delivery times than normal. Once again, our apologies for the delay and lack of communication, we will take the matter further to resolve the issues. Thank you for bringing the situation to our attention.
I have contacted the regional Manager and requested he assist you asap with your order and communicate directly to resolve the delay, I apologize for the inconvenience and the slow delivery, unfortunately the recent water troubles experienced in your region led to a higher-than-normal increase in demand. This is not an excuse from our side, just an explanation of the longer delivery times than normal. Once again, our apologies for the delay and lack of communication, we will take the matter further to resolve the issues. Thank you for bringing the situation to our attention.
Rototank's reply29 Jul 2023, 15:26
Official
Hi Hanse,
I have contacted the regional Manager and requested he assist you asap with your order and communicate directly to resolve the delay, I apologize for the inconvenience and the slow delivery, unfortunately the recent water troubles experienced in your region led to a higher-than-normal increase in demand. This is not an excuse from our side, just an explanation of the longer delivery times than normal. Once again, our apologies for the delay and lack of communication, we will take the matter further to resolve the issues. Thank you for bringing the situation to our attention.
I have contacted the regional Manager and requested he assist you asap with your order and communicate directly to resolve the delay, I apologize for the inconvenience and the slow delivery, unfortunately the recent water troubles experienced in your region led to a higher-than-normal increase in demand. This is not an excuse from our side, just an explanation of the longer delivery times than normal. Once again, our apologies for the delay and lack of communication, we will take the matter further to resolve the issues. Thank you for bringing the situation to our attention.