Appalling Service

Based on my experience with RotoTank, I strongly urge everyone to avoid their services entirely. This company not only fails to deliver on time but also treats its customers with complete disregard, showing zero communication or concern.

I placed an online order on December 23, 2024, and despite my repeated efforts, I only received it today—March 6, 2025. The most alarming part? Throughout this entire period, RotoTank provided absolutely no communication—no updates, no progress reports, no apologies, and no explanations for the delays. I had to constantly call, beg, and plead for information, only to be given the runaround and empty weekly promises of delivery that never materialized.

Surely, they should have contacted me regularly to at least acknowledge the delay and explain why they were selling items they didn’t even have in stock. Instead, it took them a staggering 72 days to source the product. No matter how many times I called head office or the EastRand branch, no one cared or offered any real assistance. Head office simply shifted the responsibility to the branch, while the branch did absolutely nothing to resolve the issue. The employees and managers I dealt with showed little to no concern, often coming across as indifferent and unhelpful.

This entire experience has been beyond frustrating. It’s clear that RotoTank's internal processes are completely broken—and worse, they simply don’t care. Never again.