What happened to customer care?

<p>I was scheduled to go on the Magical Moments tour last year in December however due to matters beyond my control was not able to, with the result being that I forfeited the entire amount of R32 450.</p> <p>Unfortunately, due to cultural reasons I was physically not able to go. What is really sad for me though is the fact that not once was I contacted by your organisation so as to confirm the reason as to why I would not be able to make it.</p> <p>Yes, my aunt made the booking but I would think that since I am of legal age, it would be the right thing to contact me as there was no subrogation in force.</p> <p>When she put the cancellation notification through, she was simply told that the insurance won't pay as I'm not ill.</p> <p>Not once did I ever received a call or email from the organisation, it seems like it is just about the bottom line and not the well being of customers. A profit was made but no consideration given to the customer as well. Where was the application of TCF in all of this?</p> <p>I really feel that I was not treated fairly as a customer and would like a refund.</p>