Money before wellbeing

<p>I was scheduled to go on the Magical Moments tour last year in December however due to matters beyond my control was not able to, with the result being that I forfeited the entire amount of R32 450.</p> <p>Unfortunately, due to cultural reasons I was physically not able to go. What is really sad for me though is the fact that not once was I contacted by your organisation so as to confirm the reason as to why I would not be able to make it.</p> <p>Yes, my aunt made the booking but I would think that since I am of legal age, it would be the right thing to contact me as there was no subrogation in force.</p> <p>When she put the cancellation notification through, she was simply told that the insurance won't pay as I'm not ill.</p> <p>Not once did I ever received a call or email from the organisation, it seems like it is just about the bottom line and not the well being of customers. Where was the application of TCF in all of this?</p> <p>I really feel that I was not treated fairly as a customer and would like a refund for the full amount. </p>