Humiliating customer experience.

<p>I went to have 12:00 lunch yesterday and Rossetta's Bistro Emperor's palace which I always do due to their exquisite food, ambience, customer service. I have referred many of my friends and family as the place is amazing. I booked for 2 under the ref no rqmkd. I am also a Peermont winner circle member. . Unfortunately yesterday when I got there I had left my membership card in the car. I was assisted by C Ngobeni. When she asked for my membership card I told her that I had left it in the car, she then informed me that I will losing out on 5% and highlighted its nothing. To me especially in this tough economical climate it makes a huge difference. For her to make such a statement infront of a lot of people made me feel unappreciated,undervalued,disrespected and humiliated as a customer. I guess to her 5 % is nothing and but to me it makes a massive difference. I was very disappointed. I dont think I will patronise the brand anymore. </p>