Delivery times are inaccurate and support team doesn't actually read queries

Ordered a lovely dress using expedited shipping, since I was leaving the country and wanted to be sure to get the dress before I left. Expedited shipping times indicated I would get the dress with well over a week before I had to leave the country. But, of course, the dress didn't get there in time. When I contacted them about it, they said that the dress was on its way. When I explained, again, that "on its way" didn't help me since I had now left the country, they said that it was on its way. When I explained AGAIN about why that didn't help, they said that they had experienced a high order volume and delivery was a little slow. Eventually they said they would look into it and get back to me. I haven't heard from them since.

Thanks for nothing, Rosegal.