Harassment by Rosedene Lodge owner

My partner and I were in Cape Town for business near the V&A and wanted to stay in a Lodge nearby so I went onto TripAdvisor and [URL Removed] to check the lodges' ratings before I booked. I found Rosedene lodge, saw the great ratings and booked. It was super expensive so I figured it must be good.<br> <br> To say the least, the experience did not match up to our expectations: The room was dated, dark, dirty and smelled of mould, the owner was rude, the staff didn't speak English and there was no parking, contrary to what had been suggested on the booking form. These are only our top 5 complaints, there was an issue at every touch point. Subsequently, I added a bad review to TripAdvisor & [URL Removed] and forgot about the bad experience.<br> <br> A few days later, an email arrived from the lodge owner, calling me \vindictive and polemic"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;275249;748469;6;2;0;0;0;0;2;NULL;NULL;NULL;15/10/08 11:00;15/11/20 10:02;BEWARE OF A COMPANY CALLED LUCID CREDIT;8,31E+12;Thulani;***;This organisation promised me to fix my credit records and as unsuspecting individual they looted R3500 from me without explaining their services or services to be provided. When I woke up it was too late and they refuse to process refund and forced me to their services. This should not happen to someone else. I am going to sue them for miss presenting their services and busy fighting for my refund and will not rest until they pay. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;128422;896308;28;5;0;0;0;0;5;NULL;NULL;NULL;15/11/20 11:57;15/11/20 10:02;Monies refunded;;Christine Whittaker ;***;Shortly after posting the complaint I sent them and email as well and was phoned by Christine Whittaker and promised that a refund will be done before the end of the week. Yesterday I received an email confirming the EFT and we are satisfied.<br> <br> Rudi Strydom;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;430223;792309;13;2;0;0;0;0;2;NULL;NULL;NULL;15/11/20 11:45;15/11/20 10:08;BMW NON ASSIST!!!;;agent;***;My car did not want to unlock and after trying for a while i called the help desk. The agent then asked for the vehicle regestration number and i provided it, to my horror she said that the regestration DOES NOT EXIST!!! and i need to go back to the dealership to collect new plates. Since when does the number plate change if you buy a new car and not personalise the plates? she then asked for the vin number, i told her its an X3 and im short and cant see it even when i stand on my toes, she then asked me to manully unlocked the car, i told her if i do, the alarm will go off, she insisted and i unlocked it and guess what....the alarm went off, i gave her my ID number, she said she cant find any car under my ID, bear in mind its not the 1st BMW I have owned. It was just overall the worst experience imaginable. Never in a million years did i think my first call for assistance would be this pathetic. I spoke to another consultant and she explained the reason for the reg not being picked up. I wanted to just leave the car there and walk home. I have never been so ashamed to be driving this brand. Especially since it was such a scene in the car park!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;541648;894626;19;2;0;0;0;0;2;NULL;NULL;NULL;15/11/20 12:00;15/11/20 10:10;USELESS SERVICE;;Judy/Chris;***;I WANT TO SELL MY PRO{ERTY AND LISTED IT WITH REMAX KEMPTON PARK<br> <br> JUDY & CHRIS VISTED THE UNIT DONE AN EVALUATION AND JUST DID NOT COME BACK TO US, AFTER SEVERAL WEEKS WE CONTACTED THEM WHEN THEY CONFIRMED THE AMOUNT THEY WANT TO SELL THE UNIT FOR AND WE DID NOT AGREE WE GAVE A HIGHER AMOUNT AS WE STILL HAVE TO SETTLE OUR OUTSTANDING BOND THAT WAS ON THE 27/10/2015<br> <br> TO DATE THEY HAVE NOT RETURNED OR RESPONDED TO ANY EMAILS OR TELEPHONE MESSAGES.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920751;688686;18;2;0;0;0;0;2;NULL;NULL;NULL;15/11/09 10:33;15/11/20 10:12;Staff laid off - due to Eskom's negligence.;Liz Lane;Who Knows;***4;Due to successive emergency eye surgery, I was unable to meet all my financial commitments - amongst others my Eskom bill which was overdue for 3 weeks and 3 days after the due date for payment. My services were terminated on 9 November 2015. I borrowed money and paid on Wednesday 11th November.<br> I immediately sent the proof of payment. I phoned the helpline number and advised of my payment and were told that reconnection would be within 4 to 6 hours.<br> In fact - many, many phone calls and a full seven and a half days (181 hours) later we were finally<br> reconnected at 11.10pm - the middle of the night. Eskom will add a charge to my next bill for after hours reconnection - in a rural, non busy area.<br> I know I should have paid the bill sooner and avoided termination. My question is - what is a reasonable time within which to expect reconnection. <br> I have two small struggling food outlets on my farm and have been compelled to discard many thousands of rand's of stock. I have not been able to trade due to my wares being rotten. I have laid off four staff as I cannot afford to restock.<br> Is there recourse in this circumstance or do we simply shrug our shoulders?<br> Liz Lane.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;508082;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;15/11/20 12:11;15/11/20 10:12;Poor service and wrong order;8,61E+12;;***;Before I say much I just want to advice anyone to never buy from Groupon. They always seem to be delivering wrong parcels. I ordered chairs from WHECO through Groupon, they delivered the wrong order and only sent me a tracking number after the goods were delivered. I returned the goods a week ago and they are telling me on their system they cant see that I returned the parcel. and their consultant is so rude and unwilling to help. I am not even keen about applying for a refund because everyone here is complaining about their service. SO WHOEVER YOU ARE, DO NOT EVER BUY GOODS FROM GROUPON IF YOU KNOW WHATS GOOD FOR YOU.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920718;749481;13;2;0;0;0;0;2;NULL;NULL;NULL;15/11/17 12:06;15/11/20 10:13;Disgusting service;;Nel;***;I took my car for a service at BMW autobahn Croydon and I received the most shocking service, it was truly disgusting. After having paid over R9000 for service, my car came back with a huge set of problems, some lights were going off, others were not working and on top of that they did not clean my engine or put water in my car. On top of all of this, I found documents that were in a folder, spewed out in my boot. I am really shocked and disgusted in their service, I would never recommend them to anyone and now I'm wondering if they even serviced my car at all. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;774717;843451;18;5;0;0;0;0;5;NULL;NULL;NULL;15/11/20 10:00;15/11/20 10:20;Excellent Service;;Wadia;;Booked an appointment for 10 am today and was seated and offered beverages while I waited. I was then greeted by Wadia who would be doing my hair. She was efficient and did exactly what I expected and asked. Even when there were a bit of store issues she was still able to continue with a positive attitude. I will be returning again and definitely ask for her to assist. 10/10 Service. Thank you ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;156668;817249;18;2;0;0;0;0;2;NULL;NULL;NULL;15/11/20 11:56;15/11/20 10:20;Twilight Zone - most un-user friendly company;;Management;***;What the heck is going on? ***- that's your phone number on your website right? Well then - called your offices this morning at 11h55-got a talking head recorded voice telling me that your offices are open from 08h00 too 16h30 Monday to Friday. Then I got cut off.Ok- wait- today 20 November 2015 is Friday in South Africa - yet your switchboard is not taking calls!!Then your website-the \contact us\"" section for emails"