dA
diane A

1 reviews | Active since Apr 2013

17 Feb 2021, 14:13

SNARKY RUDE AND HOSTILE SECURITY GUARD

I have just left the store in the mall in tears of frustration because of the utterly hostile and arrogant attitude of the security guard (a male) at the entrance of the food section insisted that I allow him to sanitize my hands. I have had this conversation before. It occured today between 13:45 & 13:50 - 17/02/2021 I use my own method O PPE and wear nitrile gloves as I am allergic to the high level of alcohol in the sanitizer. The law says we MUST wear a mask...it SUGGESTS that we sanitize our hands...unless every product in the store is sterislised the point is moot. I get that Woolworths reserves the right to prevent a customer from entering. I respect that right. I reserve the right to shop elsewhere.

I am happy to not be a customer. What I do not appreciate is the way he spoke to me. I asked for his name and he stood right in front on my face (NO SOCIAL DISTANCING) and flashed the back of his card and name-tag at me. (also in my face) I do hope they can access CCTV footage to observe what hapened . I said I would leave and he said "then go out" like I am a dog.

sorry not okay. We are all aware of the disaster regulations and are highly astute at maintaining the protocol;s but I had this out last year with Woolworths ... I waer very pricey disposable nitrile gloves. I taskae what I need and pay and leave. I am not a child nor am I going to tolerate disrespect of such nature

DIANE

0
Replies (2)
dA
diane A's update17 Feb 2021, 20:41
Reviewer Update
In my emotioanlyy distraught stae..I ommitted to explain that when I walked in the entrance as I always do, I held up my hands to show the security guard my hands and gloves and declined sanitizer. This is normally met with respect. It was the way in which the security guard responded to me and continued to speak to me with disrespect that I became angry. He continued to be even more disrespectful and in fact hostile and arrogant which is when my red button was pushed and I wrote this report

Diane
20h41 and I still have not recovered from the attack
dA
diane A's update18 Feb 2021, 10:42
Reviewer Update
WOOLWORTHS AT THE ROSEBANK MALL THIS HEADING SHOULD READ !!