DIGUSTING SERVICE

Hi Support team

I would firstly like to say how disgusted I am in this particular store for the service and how they treat there clients.

I bought a defy stove and hob from this particular store and asked if they could deliver.

When they delivered the items the delivery guys had left it in the GARAGE AND NOT IN THE HOUSE AS THE HOUSE IS UNDER CONSTRUCTION. BY THE WAY LET ME MENTION THE GARAGE IS LIKE 3 MINUTES WALK AWAY FROM THE ACTUAL HOUSE.

THEY DELIVER THE STOVE, OVEN, EXTRACTOR FAN IN BUBBLE WRAP NOT IN A BOX.

3 DAYS BACK I GO TO THE GARAGE WITH MY TEAM TO TAKE THE STOVE TO FIT IT IN THEN I PERSONALLY OPEN THE BUBBLE WRAP AND I SEE THE OVEN PART GLASS COMPLETELY BROKEN.

3 DAYS AGO I PERSONALLY TAKE THE OVEN BACK TO THE STORE STANDING THERE WHILE THE SALES REP GUYS LOOKS AT ME DEEP IN MY EYES FIRST LIKE TO TELL IF I WAS TELLING THE TRUTH OR TELLING LIES.

I THEN LOOK HIM IN THE FACE AND AFTER SOME TIME HE LOOKS AWAY LIKE NOW HE BELIEVES.

HE THEN TELLS ME THEY HAVE TO DO THERE CHECKS AND ALL SO I ADVICE I NEED THIS PRODUCT AS IN YERSTERDAY.

Yesterday he calls me dated 13/11/2024 he says they are still doing there investigation

Today is received a call at 13:00 dated 15/11/2024 saying I'm sorry we can't do anything and come pick up the damaged item from the store.

MIND YOU WHEN OPENING THE PACKAGING I CUT MYSELF RECEIVED BAD SERVICE FROM HIFI AND STILL DROVE TO TAKE THERE DAMAGED ITEM TO THE STORE.

WHEN THE REP CALLED ME I ASKED HIM FOR THE PICTURE OF THE GLASS WHEN THE GUYS LEFT IT IN THE GARAGE HE DID NOT ASK ME AS HE SAYS WHEN THEY TOOK IT FROM THE STORE IT WAS FINE AND HE HAS A PICTURE TO PROVE IT, BUT WHEN I GET TO THE GARAGE I SEE THE BUBBLE WRAP HAD NOT BEEN OPENED SO I THINK HOW WILL THE DELIVERY GUYS ABLE TO SAY THEY DID NOT BREAK THE GLASS ON DELIVERY?

THESE STORES NEED TO BE CLOSED DOWN HONESTLY. NOT THE FIRST TIME I AM HAVING A PROBLEM WITH HIFI.