Bad Service

Good Day,

What I bad service I received today at click Rosebank Mall Jabu and Tsepang.

I bought boys tracksuit 1st week of June for baby only to find out the baby was a girl and I fortunately lost the slip.

So I assume because I normal do exchange at Ackerman's without a slip they can offer the sema service provided the items are still perfect. I go to clicks 2- 3 times a week, so yesterday 25 June I ask the cashier if can I return the clothes and the guy said yes.

I was so happy got home packed the things and there were still in their hangers.

Got to clicks went to kids section took 3 items to exchange with. When I get at the cashies, Jabu and Tsepang wereon till 1, Got there explain my story and Jabu the cashier looks bat Tshepang who looks like assistance manager cause most of the time manager stand there for authorization if needed.

Tsapang answered me and say you cannot exchange if you don't have your slip, she than said we want the slip and the clicks card, I than advised them I have the card with the only bthe slip is lost hoping that they can help me, I was asking them is there baby other wqys that ni can be assisted, she just no and there is nothing they can do for me.

I left to the Zone Rosebank, to buy food since I was on lunch. When I was done went to the I went to clicks the zone to get the snack combo, while paying I saw a Manager for that clicks his name is DUMISANI, I explain the situation and ask what should I do, he ask me if I used my card I said yes. She call the number at the back and ask me which clicks did I purchase this items, I told him clicks Rosebank mall he said they were supposed to call or print the slip at the back. I was for disappointed and very angry because my lunch was almost over, he got me the slip it was printed.

I am asking myself if I didn't get DUMISANI what was I supposed to do with items I bought at clicks Rosebank mall, still in perfect condition and on hangers simple because I lost my slip and was assisted by 2 Ladies who don't want to help customers, if not aware of the procedure they don't even bother to ask and they don't care.

I am very very disappointed at the service got at clicks Rosebank Mall because I always buy there my cosmetics, baby food, pampers and clothes.

Please do something about Bad annoying service that I received today.

Regards N Mndebele