Unhappy

I have purchased a newborn voucher in November 2019, which stated inmake immediate payment to buy the voucher. I tried calling and messaging from December which I was told they were closed. It's near impossible to get a response from her. Then eventually I get a booking on a Saturday, then she tells me she double booked n cancelled. We then reschedule for a Thursday, my newborn, 3yr old son n husband go outside her gate, she calls 10min b4 we arrive to cancel due to load shedding. Then said we can come on Saturday, cancels once again.then I ask for a refund and she has a thousand excuses, her assistant stole the money. Then a death in the family. Now she is just not responding and I am blocked on Facebook. Terrible, worst service I received. From where I am concerned, she is a ***** and *****.