Customer complain

Am not happy with the service I got at Roots Witbank I brought the biltong and I make the cash back Of R300 and they said my card fnb card is slowly if was captec was going to be fast And the I pay cash the Biltong When am way the notification of bank alert of the purchase of R325 was made At Root But I did not get money The service of Roots Witbank is poor Am not happy

Zandile