INHUMANE EXPERIENCE FROM GUARDS- ROOTS PAN AFRICA MALL

On the 5th of Sep I went to Roots Pan Africa Mall Butchery, I had two bags with me. I waited in line to put one bag on the parcel counter and went on with the bag that had a laptop. When I got in, a lady asked why am I walking in with a bag, I said it’s a laptop bag and it has a laptop, the security lady was rude and asked me to see if it was really a laptop in the bag, I said No, which is not the policy. She called a guy security guard to come search my bag. Mind you, I am just standing at the door, I haven’t even got in yet. The guy security come and says to me he needs to open my bag to see what is inside, I tell him it’s a laptop. He forces me to open my bag. I said to him that there are a lot of people at the store, if I open my bag and someone sees it and follows me home and robs me, who is going to be liable, he then started shouting at me. The store manager comes and still wants to check my bag. I have never been so violeted by the store over a small issue. I was so upset, overwhelmed and shaking over such poor and rude service, I couldn’t even continue with my monthly shopping. I put the basket on the floor because I was crying and walked out. When I walk out, the another lady security who was looking at me, was touching me and searching me, while she was looking at me crying the whole time. I have never had such a terrible experience with the store. I am so upset and hugely inconvenience by your store. Teach your stores to do better. What they did to me was inhumane and treated me like a ***** and I buy big from that store, every month!!!!