1 reviews | Active since Mar 2011
When they receive payment , service goes down the drain
So I made a booking to stay a villa panorama and paid my whole amount upfront, the service was top-notch until they received the money. Now I'm the one running after them making calls ( which I'm told they'll get back to me and that still has not happened ) , my emails are not being responded to ( Leslie Coopstadt) is the lady i was dealing with who has since disappeared to thin air
All because I wanted to change my dates. I have even spoken to the establishment owner myself letting her know that i am changing dates since RoomsForAfrica could not bother themselves to let her know. They have received my money after all so why should they bother!!
It is always best to make reservations with The establishment yourself, these agencies do not have anyone's interest at heart
We are sorry to hear that you were disappointed in our service. We always strive to give our customers the best service possible. I had a look through your booking and related correspondence and from the records it details that we made the accommodation booking as requested and upon receiving your EFT deposit, transferred it to the establishment. Subsequently, we received a request from you to change your booking dates for this booking. We contacted the establishment and attempted to make the changes. Unfortunately due to the new dates being between Christmas and New Year and being at such short notice, they were fully booked and weren’t able to satisfy your request to change dates. We emailed you the response from the establishment and also cc’d them into the communication. Unfortunately date changes are subject to the establishment’s availability and their ability to accommodate you on the new dates. We did our best to assist you but there was no availability on the new dates you were looking for. We always try to work with the best interest of our customers but booking changes are subject to the establishments having availability on the new dates.
Kind regards,
Kate @ RoomsForAfrica
We are sorry to hear that you were disappointed in our service. We always strive to give our customers the best service possible. I had a look through your booking and related correspondence and from the records it details that we made the accommodation booking as requested and upon receiving your EFT deposit, transferred it to the establishment. Subsequently, we received a request from you to change your booking dates for this booking. We contacted the establishment and attempted to make the changes. Unfortunately due to the new dates being between Christmas and New Year and being at such short notice, they were fully booked and weren’t able to satisfy your request to change dates. We emailed you the response from the establishment and also cc’d them into the communication. Unfortunately date changes are subject to the establishment’s availability and their ability to accommodate you on the new dates. We did our best to assist you but there was no availability on the new dates you were looking for. We always try to work with the best interest of our customers but booking changes are subject to the establishments having availability on the new dates.
Kind regards,
Kate @ RoomsForAfrica