Struggle to get refund

Hi

On 7 February 2020 I paid a deposit of R1 600 to RoomsForAfrica for a holiday at Kingsview B&B, that was supposed to happened 15-22 June 2020 with Ref number hg2kk4hfr8a9. In March when lockdown started, I started sending RoomsForAfrica emails regarding refunding me as the president called for a total shutdown. Only end of July I received an email from them stating that I should get my deposit from Kingsview B&B itself.

Upon contacting Kingsview B&B, the owner Pierre immediately responded and asked for my banking details to pay back the R800 that they received form RoomsForAfrica.

Since then I have been struggling to get a respond from RoomsForAfrica regarding the rest of my deposit. I feel that it was not up to me to cancel my holiday, the country was put under lockdown during the time that I was suppose to go on holiday. During June no leisure traveling or holiday stays were permitted, so why did I end up losing the other half of my deposit. Most of the companies received cash relieve funds for Covid19, so when did my payment become part of that fund.

Since, I have heard nothing from them to compensate me. The service from Kingsview B&B on the other hand has been exemplary.

Regards

Aretha