Shocking Business Ethic @Rooms for Africa and @ Forest Walk Lodge

We made a booking in August 2020 via the Rooms for Africa website for 2 nights accommodation with Forest Walk Lodge in Hibberdene on the South Coast. On the day of arrival, 8th April 2021, we were informed by the lodge owner that the lodge was not suitable for living purposes. We contacted Rooms for Africa thereafter , their response time was rather slow causing us to find alternate accommodation. We were informed by Rooms for Africa agent that we could ask for a full refund and only had to send through an email. After many emails and phone calls to Rooms for Africa we still have not been refunded and we are being given the run around between Rooms for Africa and Forest Walk Lodge. The service is shocking and so is the turn around time in resolving the issue. In the mean I'm waitind to be refunded R1180....