FM
Fundiswa M
1 reviews | Active since Jun 2020
22 Mar 2022, 20:59
Rooms for Africa ******
The service I have received is nothing short of despicable! There is no acknowledgement of any emails I have sent requesting my refund. The payment made to Pine Lodge facility in Gqeberha has already been paid into my account but as for the amount of R3939,00 I paid to Rooms for Africa, dololo! They are instead playing hide and seek in the name of ‘we are working remotely and the people you need to speak to are base elsewhere’. They were very quick accepting the money I paid but it’s a struggle getting my money back! I will never recommend them to anyone I know not ever use them. Private sector ******!!!!!!!
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RoomsForAfrica's replyOfficial
23 Mar 2022, 11:27Good Day Fundiswa, we have checked your booking and see the consultant has been corresponding with you and the property throughout your booking process and your cancellation. The consultant advised that the refund has already been done and will take 5-7 days to reflect and a POP will be sent to you today showing the refund as gone through. We apologize for the delay, the consultants are working remotely so their operating hours may vary, and be different to that of the properties listed on our site. Our intention from the start is to help facilitate a smooth booking process. Unfortunately we have other bookings to assist with so we always try to assist as quickly and efficiently as we can. We hope that this doesn't deter any future bookings. Have a good day!
RoomsForAfrica's reply23 Mar 2022, 11:27
Official
Good Day Fundiswa, we have checked your booking and see the consultant has been corresponding with you and the property throughout your booking process and your cancellation. The consultant advised that the refund has already been done and will take 5-7 days to reflect and a POP will be sent to you today showing the refund as gone through. We apologize for the delay, the consultants are working remotely so their operating hours may vary, and be different to that of the properties listed on our site. Our intention from the start is to help facilitate a smooth booking process. Unfortunately we have other bookings to assist with so we always try to assist as quickly and efficiently as we can. We hope that this doesn't deter any future bookings. Have a good day!