Refund delayed

I booked for serviced aparrments via rooms for africa and paid R7200 on the 13th of August 2015. After a week I received a call about something taking place during the days that I booked for. I had to canel as I booked for next year April 2016. I was promised to be refunded last weekend after I had to ask before I got an e-mail if I didnt send an e-mail to ask then Sakeena would have kept quiet. I waited for the money to be deposited in my account and there was nothing. I then phoned on Monday to speak to Sakeenah and I was put through but he/she didnt want to take my call and I was told that she/he would return my call & never did. I then saw an e-mail asking Marie Ann to refund rooms for africa so that they can refund me. I have used rooms for africa and I was in durban in july & never had a problem but now I dont I am being ignored and being treated like gabbage like I dont matter. I have never been treated like this before. & this Sakeenah wont do any follow ups with Marie Ann unless I send her an e-mail or call her. I am very angry at this point as I am being ignored & I dont get any response regarding my refund. I WANT MY MONEY PLEASE this is the 2nd week & nothing.