Pathetic service from rooms for africa

Good day I have booked with rooms for africa accommodation for the Easter weekend. We paid in full in March already. Then the lock down came and we could not travel. I spoke to the guesthouse and they asked rooms for africa to refund me in full. Both me and the guesthouse emailed rooms for africa. We got a reply saying that they will refund me but their finance offices is closed due to lock down. A lady by the name of Kim responded. I send them my banking details but up until now I did not get a response from them. I send them many emails to enquire about my refund but to date no response. The guesthouse tried sending emails to them and they still did not respond. I am still waiting and hoping to get a response very soon because I need my money.