Good service - eventually.

<p>I booked accommodation through Rooms for Africa and paid the required deposit. The booking was confirmed by Rooms for Africa on the same day. However, later that day, I received an email from them, informing me that I can no longer get the accommodation, since the owner has already booked it for someone else. They offered to find me alternative accommodation. I agreed, adding that I wanted similar accommodation, obviously at a similar price. However, when the suggestions started coming in, their costs were more than double that which I had requested. So I emailed them, and had myself a little tantrum, insisting that my deposit be refunded. I received an email back from them, telling me that the funds will be paid back in 2 business days. My scepticism was unfounded, as the refund was duly paid into my account a day later. I am relieved and impressed! But, I must admit, as a result I am a bit apprehensive when it comes to online booking agencies/companies. </p>