DOES ROOMS FOR AFRICA STILL EXIST!

After making a booking via RoomsforAfrica in March 2020, I’ve had to cancel my booking due to the lockdown and request a refund. After countless attempts to call them and an unending stream of emails, I have not had any form of response from them. I did manage to contact the holiday house directly and was able to cancel my booking at the end of April already. Since my booking was for mid June, this left more than enough time for any cancellation fees to be waived. What concerns me however, is that the establishment has not been paid so the owner cannot return any money. This coupled with the fact that this company has just disappeared off the grid is extremely alarming. What am I to do? I never went on my holiday and , my booking has been cancelled and I’m still waiting for my refund obviously! Surely it does not take this long to get a simple response from the company? Is it too much to ask that somebody just answers the phone or an email. I understand that offices are closed and that the Covid-19 virus has thrown the world a curve ball but in this day and age where everything and anything can be done by the click of a mouse, why is getting a response so difficult?