Dismissive, Belittling Service and a Guest Deterrent for Tourism Partners.

In following up on an online booking I made through RoomsForAfrica, I spoke to a less-than-enthused Afrikaans woman who rudely dismissed me in the middle of my inquiry, then proceeded to berate me over not having an actual booking confirmation. So much that I even opted to keep quiet to retain some form of peace during the rest of our interaction.

She then complained about the contact system from the lodge over the past five years and said that she would check to see what was happening. What an appalling first point of contact with the company. I ended up finding a contact number for the lodge and called directly, when I was informed that they do not use RoomsForAfrica for online bookings. I can see why - it definitely deters potential business.