Day light ******* - refusal to refund double payment

I made an enquiry for a room at Lord's Signature Hotel and for 2 people I was quoted R1025 and R832.88 for one person. I made a booking for one person and paid R832.88 for check-in 31 October 2020 and check-out 1 November 2020.

When I got to the hotel I was told that my money is not yet reflecting and I needed to pay R950.00, once my payment reflects it will be refunded. I had a friend who lives in the area who was coming for dinner so when I signed the slip at the gate I indicated 2 people. My friend indeed came for dinner and left around 11pm.

I was given room 11 which has a very old bed that makes hell lot of noise when you move or turn. I reported this when I went for breakfast but nobody cared. Then drama when I followed up on the refund, I was told that I booked a standard room for 2 people and paid R950 but bcoz I had a friend over I will not get a refund for the double payment.

I request the hotel to check the cameras the my friend did not sleep over and let alone even if she slept over I should be refunded the balance. To date, Lord Signature hotel has told me stories and Rooms For Africa doesn't even bother to respond