Constant disappointment and uninterested staff

My first time using rooms for Africa for a weekend away with my girlfriend, started off well i got quotes and everything in good time. Confirmed the booking and the problems started. The website wouldnt accept my card payment and a discount voucher issued by them made the system crash according to the call center agent.

Days and days of calling in to get bank details and payment information resulted in 2 days before i was expected to check in still no resolution on the voucher issues and eventually a payment going though. I was told that my voucher was deducted but the remaining amount on check in resulted in the full booking price.

After I had to teach simple math to the consultant I was told the discount would apply on check in and of course it didnt.

After having to pay for the booking in full i emailed and called to have the voucher refunded onto my card and low and behold the same problem no returned calls no feedback no refund no sweet nothing.

What happened to customer service, My company only runs on word of mouth i would be broke if I treated my clients like this.

Extremely disappointing