AM
Ann M
1 reviews | Active since Nov 2012
05 Jan 2019, 19:13
Booking refund Rooms For Africa
I booked a guest house on the 30th Decembet 2018. Rooms for africa deducted a deposit of R560 for my booking at morning, noon & night guesthouse in Alberton. When i went to check in on the 31st December 2018 the receptionist at the guesthouse said the bookingbis not showing in their system so i cannot check in and rooms for afroca should refund me of my deposit as it is in their bank account. I contacted rooms for africa and they are saying the money is in the guesthouses' bank account but my bank account statement reflects that the deposit was debited by rooms for africa. now i am being sent from pillar to post by rooms for africa, the guesthouse is not even responding to my emails.
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RoomsForAfrica's replyOfficial
07 Jan 2019, 15:46Hi Ann M
I am sorry to hear that you had this experience.
We are not sure why the establishment didn’t have a record of your booking as it was made through their live calendar. We received your booking on the 30th of December and your deposit was paid over to the establishment as soon as we received it (31st of December) which was the same day that you were due to check in so they do have your deposit but perhaps hadn’t seen that it was reflecting on the day of speaking to you. We are trying to get in touch with the establishment to get them to refund you your deposit. Our consultant who has been in touch with you via email will continue to try to contact them and will keep you updated with the progress.
I am sorry to hear that you had this experience.
We are not sure why the establishment didn’t have a record of your booking as it was made through their live calendar. We received your booking on the 30th of December and your deposit was paid over to the establishment as soon as we received it (31st of December) which was the same day that you were due to check in so they do have your deposit but perhaps hadn’t seen that it was reflecting on the day of speaking to you. We are trying to get in touch with the establishment to get them to refund you your deposit. Our consultant who has been in touch with you via email will continue to try to contact them and will keep you updated with the progress.
Kind regards
Kate @ RoomsForAfrica
RoomsForAfrica's reply07 Jan 2019, 15:46
Official
Hi Ann M
I am sorry to hear that you had this experience.
We are not sure why the establishment didn’t have a record of your booking as it was made through their live calendar. We received your booking on the 30th of December and your deposit was paid over to the establishment as soon as we received it (31st of December) which was the same day that you were due to check in so they do have your deposit but perhaps hadn’t seen that it was reflecting on the day of speaking to you. We are trying to get in touch with the establishment to get them to refund you your deposit. Our consultant who has been in touch with you via email will continue to try to contact them and will keep you updated with the progress.
I am sorry to hear that you had this experience.
We are not sure why the establishment didn’t have a record of your booking as it was made through their live calendar. We received your booking on the 30th of December and your deposit was paid over to the establishment as soon as we received it (31st of December) which was the same day that you were due to check in so they do have your deposit but perhaps hadn’t seen that it was reflecting on the day of speaking to you. We are trying to get in touch with the establishment to get them to refund you your deposit. Our consultant who has been in touch with you via email will continue to try to contact them and will keep you updated with the progress.
Kind regards
Kate @ RoomsForAfrica