Awful Service

We had made a Dec reservation with Rooms for Africa earlier this year and contacted them 3 weeks ago to confirm that all was in order for our much awaited holiday. It took Kim from Rooms for Africa 2 weeks to get a hold of the owner. We were informed that our booking was canceled. It's now been a week and we are still waiting for our deposit to be returned. We have sent Kim several emails in the past week but she has not confirmed when we can expect to receive our refund. This is such poor service and I strongly advise not to use Rooms for Africa when doing your holiday booking.