PD
Pumelele D

1 reviews | Active since Dec 2019

25 Nov 2020, 20:22

Accomodation Heist -Broad Daylight

I booked and paid R882.32 for a room through RoomsForAfrica (Ref no. 9mm-sni-7m1-i3f on 31 October 2020 for 1 day stay at Lords Signature Hotel in Vaal . The booking was for 1 night check-in on 31 October 2020 and check-out on 1 November 2020.

Upon arrival at the hotel I was told that my booking is not reflecting and I should pay R950.00, then the amount paid to RoomsForAfrica will be refunded to me once it reflects.

Despite confirmation by the hotel that payment was reconciled, its now been almost a month since my stay at Lords Signature, however neither the hotel nor RoomsForAfrica has refunded me the overpayment. Needless to mention that both Lords Signature and RoomsForAfrica have vanished to thin air and none even bothers to give me an update.

0
Replies (1)
RoomsForAfrica
RoomsForAfrica's reply26 Nov 2020, 09:27
Official
Good day Pumelele, we apologize for the inconvenience caused. We have been chasing up with the establishment as they are the ones needing to refund you. The consultant emailed them again this morning to confirm the refund is done, and if not when it will be done. She will notify you their response.