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ntuki.mashile ntuki.mashile

1 reviews | Active since Oct 2016

18 Feb 2020, 10:29

Don't be fooled by Rooks Insurance brokers they are **********

I bought a car last year December, and the sales assistant told me i need insurance so i told him lets try call king price or momentum, next thing i know im on a call with a lady called Nontobeko who said shes from rookes brokers and they search for quotes from insurances, i asked how much they charge she said its free of charge she got me a quote of +- R900 from king price and tracker would be R200 so i was like great stuff next thing i know i get a debit order of R1190 going off from an unusual name then king price debits R250 pro rata fee, i then call king price and asked how can they debit twice they said it wasnt them i told them about Rookes they said contact them i then called looking for Nontobeko who was unavailable i asked what the R1190 was about no1 could answer me i then called tracker in which they said no1 had contacted them so i started my own process of getting a tracking device fitted into my car and reversed the ********** amount i had no idea of, next thing i get calls about an administration fee in which i have no idea about because the service was offered free to me if i had known about such an amount i wouldve never even taken them up or used them it is not difficult to get on the phone and get quotes from insurance companies, im now getting calls and threats of being listed on ITC and ill gladly respond appropriately if the matter gets to that point, i even requested the voice recordings to show that what i was saying is true, its either the company needs to focus on training their staff members or completely shut down because this is not the way to be running a business.

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