3 weeks later NO ORDER DELIVERED, NO CALL NO EMAIL NO EXPLANATION

Beyond angry and frustrated with this people I placed 2 separate order on the 28 November, only 1 item arrived of the 1 package amd none of the big order. I sent several emails NO REPLY!!!!! Eventually on Thursday 9 December I called and was told the 1 order, missing item is out of stock, no explanation why no reply on emails . When asked about my big order,which shows shipped 2weeks ago. I was told the courier company van broke down and as the guy waited for help he was ****** 🤔 I was promised they will call me back with feedback with vouchers or refund n still nothing. No customer service at all No apology No proper feedback You have to literally call them,instead of them calling you why things not being delivered.