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Chris C
1 reviews | Active since Jan 2011
18 Nov 2020, 17:43
Service Failure
I called out Roof Rats to come and quote us for cleaning. out our ceiling and rat proofing.
I emailed them back on the 1 Nov to come and quote us. They came to the house on Wed 4 Nov. The guy did not have a torch to see properly in the ceiling. Now this is a staff member who spends most of his day in a ceiling. I find that shocking and an incredible poor reflection on Roof Rats that they can’t even provide their staff member with a basic tool such as a torch. Instead the guy must use his cellphone which has a ****py torch.
I asked when I can expect my quote and was told within 24 hours. Today it’s been 14 days and I have still yet to get an actual quote!
Business must really be booming even in COVID time for them that they can afford to simply not send clients a quote but then why bother even coming out to site in the first place?
I would definitely not recommend this company to anyone and rather make use of one of their competitors!
Helpful (0)
Replies (5)0
Replies (5)
Roof Rats's replyOfficial
18 Nov 2020, 18:01Dear Chris - please give us a surname so we can track your quote, and see if you are actually a client. Have you checked your junkmail?
Roof Rats's reply18 Nov 2020, 18:01
Official
Dear Chris - please give us a surname so we can track your quote, and see if you are actually a client. Have you checked your junkmail?
CC
Chris C's updateReviewer Update
18 Nov 2020, 18:35Love how you automatically assume I am not a legitimate client of yours as your deflection.
Why is is so hard for you to accept that you guys may have actually messed up!
My name is Chris Charlton and Janice sent me 3 emails with regards to setting up an appointment.( Two on the 2 Nov and 1 on the third Nov- I am happy to even forward those emails back to you as proof of our prior communication.) Our appointment was for noon on the 4 Nov and we live in Morningside, Sandton. Note we exchanged 3 emails to make an appointment and none of those emails went to my junk folder, none the less I have checked my junk folder and there is nothing from Roof Rats.
Why is is so hard for you to accept that you guys may have actually messed up!
My name is Chris Charlton and Janice sent me 3 emails with regards to setting up an appointment.( Two on the 2 Nov and 1 on the third Nov- I am happy to even forward those emails back to you as proof of our prior communication.) Our appointment was for noon on the 4 Nov and we live in Morningside, Sandton. Note we exchanged 3 emails to make an appointment and none of those emails went to my junk folder, none the less I have checked my junk folder and there is nothing from Roof Rats.
CC
Chris C's update18 Nov 2020, 18:35
Reviewer Update
Love how you automatically assume I am not a legitimate client of yours as your deflection.
Why is is so hard for you to accept that you guys may have actually messed up!
My name is Chris Charlton and Janice sent me 3 emails with regards to setting up an appointment.( Two on the 2 Nov and 1 on the third Nov- I am happy to even forward those emails back to you as proof of our prior communication.) Our appointment was for noon on the 4 Nov and we live in Morningside, Sandton. Note we exchanged 3 emails to make an appointment and none of those emails went to my junk folder, none the less I have checked my junk folder and there is nothing from Roof Rats.
Why is is so hard for you to accept that you guys may have actually messed up!
My name is Chris Charlton and Janice sent me 3 emails with regards to setting up an appointment.( Two on the 2 Nov and 1 on the third Nov- I am happy to even forward those emails back to you as proof of our prior communication.) Our appointment was for noon on the 4 Nov and we live in Morningside, Sandton. Note we exchanged 3 emails to make an appointment and none of those emails went to my junk folder, none the less I have checked my junk folder and there is nothing from Roof Rats.
Roof Rats's replyOfficial
18 Nov 2020, 18:43I have confirmed with Janice that your quote was sent - and Henk from the office left you a voicemail as well as a follow up. A simple phone call - or mail - asking for the quote would have made sure that you got your quote. A one-star review is not the way to respond to a simple lost mail.
Roof Rats's reply18 Nov 2020, 18:43
Official
I have confirmed with Janice that your quote was sent - and Henk from the office left you a voicemail as well as a follow up. A simple phone call - or mail - asking for the quote would have made sure that you got your quote. A one-star review is not the way to respond to a simple lost mail.
Roof Rats's replyOfficial
18 Nov 2020, 18:45And you leave a 1-star review on FB? WOW!
Roof Rats's reply18 Nov 2020, 18:45
Official
And you leave a 1-star review on FB? WOW!
CC
Chris C's updateReviewer Update
18 Nov 2020, 19:22It’s very easy for you to say that an email was sent to cover your own ass!
However the fact remains I would not have written a poor review had I actually received my quote. All previous emails from Janice came through just fine but this one “got lost”
My voicemail is disabled and so find it really hard that Henk left me a voicemail.
It’s abundantly clear that you are not apologetic of the poor handling of our quote since throughout this entire exchange you have not apologized once! What’s also apparent is the many negative reviews of your company on Roof Rats are an indicator of your less than stellar service!
So yes you absolutely deserve a 1 star rating as that’s the level of service you live up to in reality!
However the fact remains I would not have written a poor review had I actually received my quote. All previous emails from Janice came through just fine but this one “got lost”
My voicemail is disabled and so find it really hard that Henk left me a voicemail.
It’s abundantly clear that you are not apologetic of the poor handling of our quote since throughout this entire exchange you have not apologized once! What’s also apparent is the many negative reviews of your company on Roof Rats are an indicator of your less than stellar service!
So yes you absolutely deserve a 1 star rating as that’s the level of service you live up to in reality!
CC
Chris C's update18 Nov 2020, 19:22
Reviewer Update
It’s very easy for you to say that an email was sent to cover your own ass!
However the fact remains I would not have written a poor review had I actually received my quote. All previous emails from Janice came through just fine but this one “got lost”
My voicemail is disabled and so find it really hard that Henk left me a voicemail.
It’s abundantly clear that you are not apologetic of the poor handling of our quote since throughout this entire exchange you have not apologized once! What’s also apparent is the many negative reviews of your company on Roof Rats are an indicator of your less than stellar service!
So yes you absolutely deserve a 1 star rating as that’s the level of service you live up to in reality!
However the fact remains I would not have written a poor review had I actually received my quote. All previous emails from Janice came through just fine but this one “got lost”
My voicemail is disabled and so find it really hard that Henk left me a voicemail.
It’s abundantly clear that you are not apologetic of the poor handling of our quote since throughout this entire exchange you have not apologized once! What’s also apparent is the many negative reviews of your company on Roof Rats are an indicator of your less than stellar service!
So yes you absolutely deserve a 1 star rating as that’s the level of service you live up to in reality!