Not Honoring Appointments

<p>I called Roof Rats on Tuesday to set-up an appointment, an appointment was confirmed for Friday 10th June for 11am. One of the consultants called earlier than the anticipated time to come through which was approved. The lady was very rude on the phone and seemingly blaming us for wrong information.</p> <p> </p> <p>When I called Roof Rats office, I advised the receptionist that the place doesn't have a proper address and provided her with a landmark being a High School in the area on the main road. I requested they call when at the school for easy directions which was not the case.</p> <p> </p> <p>Message received this morning from RoofRats on WhatApp:</p> <p>[10:35, 10/6/2016] Location for Winterveld<br />[10:35, 10/6/2016] Please let us know when you'd be able to come back<br />[10:36, 10/6/2016] Quiet disappointing cause my mom took a day off for this meeting<br />[10:37, 10/6/2016] The appointment was for 11am not earlier and don't frankly understand why the conflict of meetings</p> <p><br />[10:55, 10/6/2016] Roofrats<strong>: </strong>I understand that. No times were given to me. Called 40 minutes early to advise, no mention of time of appointment. I was told go go to the police station which is exactly what I did. Had better directions/ instructions been forthcoming it would have been a breeze. Please send detailed directions from Marula Sun. I can next schedule when we are back in Pta north.<br />[10:55, 10/6/2016] Roofrats: Via email please so I can hand to whoever is coming</p> <p><br />[10:59, 10/6/2016] Maybe let's start by saying miscommunication occured from your office. <br />Tried to tell you to go to Morula Sun but seemed like you couldn't get what I was saying hence I gave you no39 Mabopane road which is a police station and very close to my mom.<br />Please use the location map above which will take you there</p> <p> </p> <p>It is disappointing cause my mom sacrificed her work day for this meeting and RoofRats did not seem to care</p>